I was chatting with someone about insurance direct marketing the other day, lamenting the fact that most insurance offers are hideous exercises in jargon and corporate speak.
The person I was talking to wondered whether it was OK to use corporate-style language when marketing business-to-business, as opposed to business-to-consumer. I said no.
Why plain language wins every time, B2C and B2B
How come? Because people are human beings, even when they have their work heads on.
Whether we run multinational companies or spend our days reading ‘OK’ magazine and drowning in daytime telly, we invariably prefer clear, simple communications that get the point across quickly and creatively without making a meal of it. With no jargon and no convoluted corporate speak.
It doesn’t matter who you’re talking to. Good communication is about clarity, simplicity and brevity… every time.